Live-Love-Laugh Daily

Suitcase Found, No Thanks to Southwestern Airlines.

Posted by firstman2006 on November 3, 2006

Red Missing Suitcase

Red Missing Suitcase,
originally uploaded by Emperor Anton.

Refering to Returning From Vegas post.

Well I had Lizzie do a reverse phone number look up to find my suitcase. The airline for some unknown reason(lack of organization) sent my suitcase to NJ. Poor suitcase. I called the phone number and left a message. Later on in the evening, I got call from a really nice lady. She was sorry for not realizing sooner that the suitcase was not her roommates.
Apparently, the delivery service dropped off two bags and not one. Her roomate brought hers up stairs but left mine downstairs. She asked her roomate when she was going to bring it up, and she said that she had, but she had no idea whose bag was down stairs.
So Lizzie and I got directions off of map-quest, and traveled under two hours to get the bag. Had brunch in NJ, and then returned home with my bag.
Next week, I called the regional office which I believe is in Texas. They listened to my story and said they were sorry, but would send me $100 dollar travel voucher. That is really nice of them, but I would prefer that they learn from their mistakes and fix the problem so that it does not occur again, since I might have to travel with them in the future if no other flights are available.  Southwest is a discount airline, that is a far cry from being Cathay Pacific, my favorite airline which we flew with to get to Whistler last winter.

We may have been in the economy seating on the Cathay flight, but it felt like fist class. Drinks included, all the movies we wanted(watched “Walk the Line” for the first two times), choices of several different gourmet meals, gorgeous flight attendants, and spacious cabins.


4 Responses to “Suitcase Found, No Thanks to Southwestern Airlines.”

  1. […] in New Orleans on Saturday, without our luggage. This makes it the second time I lost my red Riccardo bag, the first time being when Southwest Airlines lost it when we flew in to PHL from Los Vegas. This […]

  2. […] smartly pack left overs from lunch on the return trip. Overall the flights were fine. Except for Southwestern Loosing My bag, it was an okay flight back from Las Vegas…we did make it home in one piece, and that is the […]

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